Why was my order declined by your payment processor?

Created by Lauren Rasky, Modified on Wed, 26 Apr 2023 at 01:23 PM by Lauren Rasky

There are lots of reasons a payment could have been declined. One of the most common is an AVS or address mismatch.  It goes by the BILLING address, not your physical address.  

If you have moved recently and haven't updated your billing address, that will do it. Mistyping numbers and wrong expiration dates are very common. 

Lastly, with all of the fraud out there, you could be 'Declined' because your bank is looking out for you and has determined this transaction is outside your normal buying patterns. 

You can try to place a fresh order using a different credit card or payment method.

Declined orders will not be processed automatically, so you don't need to worry.  You can wait to contact support, or try the order with another payment option.

Lastly, if you are double charged, do not worry, we will get that taken care of for you. 

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